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Step by Step Guide

Step by Step Guide (print friendly)

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Learn how we meet the needs of your students while satisfying the concerns raised by your faculty.

Scroll down for frequently asked questions

  • What do we do with audio recordings and where do they end up?


    Some faculty members may be concerned with the confidentiality of their lectures, and rightly so, as this is their precious intellectual property. As such, we go to great lengths to protect this information from theft, interception, and loss. We use end to end encryption to stream our audio files to our note takers. Because audio is streamed it is not saved on a note taker’s computer. We make no secondary use of audio files and audio files are never sent to third party individuals or companies, or to other faculty members within your institution. After notes or transcription is complete for an audio file, the audio file is deleted. The sole purpose of our service is to make sure the students that need notes for their classes get them in a timely and secure manner.

  • What happens with the information contained in your lectures?


    Rest assured that only the student who uploads an audio file, the note taker assigned to take notes for that audio, and the leader of your institution’s disability/accessibility services department has access to it. The audio recording of class time and lectures are only used to take notes for and nothing more. After the student uploads an audio recording of a lecture, the audio file is assigned to one of our note takers. Once notes are completed, the note document is uploaded to the student’s NTE account. Where only the student and the Accessibilty/Disability Services department head can access it.

  • How long do we keep audio recordings?


    We keep audio recordings uploaded by students for no more than a year after upload. They are then permanently deleted from our servers.


  • How is it that my institution’s internal policy is changing regarding taking audio recordings during class?


    Many institutions’ policies in Canada and other countries are changing to allow for students with disabilities to be legally entitled to take recordings of class content as a reasonable accommodation. This is a reflection of the strides being made in this area in the United States.


    In subpart E of Section 504 of the 1973 Rehabilitation Act and the Americans with Disabilities Act Rehabilitation Act, it states...

    "A recipient may not impose upon handicapped students other rules, such as the prohibition of tape recorders in classrooms or of dog guides in campus buildings, that have the effect of limiting the participation of handicapped students in the recipient's education program or activity."


    There are many advantages of taking notes from an audio recording and because of this many institutions are making amendments to their current policies.

  • Where and how are audio recordings stored?


    All files and data are securely stored on our file platform. We employ encryption during all transmission of files (upload/download) and while data is at rest. During transfer of data, 256-bit AES encryption is used, ensuring that audio files containing your intellect property are secure at all times. Users log in using standard authentication, to make sure their data is seen by their eyes only.

  • How secure is your website?


    Note Taking Express uses the standard SSL encryption used on all common ecommerce and online banking websites to protect all server (our website)-client (your browser) exchanges on this site and 256-bit AES encryption on our file platform. Therefore, all communications made between a client and our server are fully protected from interception and eavesdropping.


    Why is that important?


    Well many people use the same or similar username and passwords for all sorts of websites (even though they shouldn't), and your students are no different. Without SSL encryption protecting their online communications with our server, their login credentials are at risk of interception and exposure. So it's our view that it's our utmost responsibility to prevent this from happening.

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